Terms of Service.

Published and last updated September 9, 2026 · Version 1.0 · Applies when incorporated into your accepted order

1. Who provides the service, and when these Terms apply

These Terms describe managed WordPress hosting, care and separately agreed project services supplied by iHosting LLC, a Georgia company and wholly owned subsidiary of Vibewright Labs LLC. Contact: hello@ihosting.biz, (724) 953-5426, or 1870 The Exchange SE, Ste 220 #965945, Atlanta, GA 30339.

Requesting a quote does not place an order or accept a service contract. Before work begins, we provide a written quote or service order identifying the work, price and applicable terms. These Terms become part of your agreement only when that order identifies this version and you accept it in writing, including by email or an agreed electronic acceptance. A person accepting for an organization must have authority to bind it and the legal capacity to enter the agreement.

An existing signed agreement continues to govern unless both parties agree to replace or amend it. For a new order, a separately negotiated provision controls over these general Terms. An incorporated Data Processing Addendum controls conflicts about processing customer personal data. The accepted scope and care schedule determine service commitments; a later website edit does not silently change your accepted order.

2. Service scope and care

We host WordPress sites. The Care page explains hosting, included migration, monitoring, backups and maintenance. The order records the sites covered, agreed schedule, resources, any special requirements and exclusions. Email hosting is separate. Redesigns, audits and work beyond the care plan require a separate agreed scope and price before we start.

Migration includes staging and your review, an agreed DNS switch, verification of important pages and functions, and keeping the old setup available until the new one is checked. You provide authorized access, timely review and accurate information about your site, mail routing and third-party services. We coordinate retirement of the old host with you; you remain responsible for that provider's account and charges until cancelled.

Our advertised backup schedule includes daily host snapshots retained for 14 days, daily offsite database backups, weekly offsite file backups and a three-day recovery window for deleted offsite backups. Backups can only restore data they contain; changes since the most recent copy may be lost. Restoration, exceptional retention or a recovery target needed for your business must be addressed in the order. We plan maintenance, obtain your go-ahead for the agreed changes and prepare a way to undo them. Do not make conflicting changes during an agreed migration or maintenance window without coordinating with us.

Monitoring runs every minute. Contact support by email, phone or the Discord channel linked from Care. We do not operate a staffed 24/7 phone line. We explain incidents and the action taken; monitoring frequency is not a promise of a particular response or repair time. Any guaranteed availability, support response or recovery target must be expressly agreed in the order.

3. Pricing, invoices and payment

Care plans have an agreed monthly or annual price and are invoiced through Stripe. The written order states the currency, amount, billing period, due date, applicable taxes and any minimum commitment. Any automatic renewal, recurring-payment authorization, cancellation deadline, refund or credit arrangement must be stated there before acceptance. This webpage and a quote request do not authorize a recurring debit.

Stripe's terms apply to its payment services. We explain separately charged work before starting it. We do not change an accepted fixed project price or an agreed current billing period by editing this website. A proposed price change for future work or a later term will be communicated in writing so you can decide whether to continue on those terms.

If an invoice appears wrong, contact us promptly so we can review it. We may ask you to resolve an overdue, undisputed amount and may suspend affected service after notice and a reasonable opportunity to resolve it. Suspension does not itself authorize deletion of your data. Refunds and credits follow your accepted order and any rights that cannot be excluded by law; these Terms impose no blanket non-refundable rule.

4. Your website, access and permissions

You keep ownership of your site content and data, your WordPress administrator account, and your domain registration. We add the access needed to perform the work alongside yours. You authorize us to host, copy, back up, migrate and modify the site only as needed for the agreed services and your instructions. We do not acquire ownership of your business or customer data.

You must own or have permission to use and provide the content, software and credentials you ask us to handle. Third-party themes, plugins, fonts and other materials keep their own licences; the order should identify who supplies or renews paid licences. For a redesign, the order must identify the deliverables and ownership or licence for any newly created work, together with any third-party restrictions. Hosting alone does not transfer rights to third-party materials.

Use unique credentials and the access method agreed during onboarding. Tell us promptly if access is compromised. Each party is responsible for protecting the credentials and systems it controls. Do not send passwords or sensitive records through the public quote form.

5. Acceptable use and security

Do not use our service for unlawful activity, infringement, phishing, malware, unauthorized access, abusive traffic or unsolicited bulk messaging. Do not use another customer's resources or evade agreed resource limits. You are responsible for the legality of your site's business, content and collection of information, including the notices and permissions it needs.

We may take proportionate action needed to contain an active security threat, unlawful use or harm to other sites, including temporarily restricting access. We will notify you as soon as practicable, explain the reason where lawful, and work with you on restoration or correction. Emergency action is not a general licence to make unrelated changes. Neither party is required to carry out an unlawful instruction.

Report security issues, abuse or copyright concerns to hello@ihosting.biz with the affected website and enough information to investigate. Do not include exploit activity against other customers or unnecessary personal data.

6. Personal data and confidentiality

The Privacy notice explains our handling of enquiries, customer contacts, billing and support. Customer-site personal data is handled on the customer's instructions. Where this requires a processing agreement, the service order must incorporate our Data Processing Addendum and complete its customer-specific schedule before the relevant processing begins. Sensitive or specially regulated workloads need an expressly agreed arrangement; a standard hosting quote does not establish one.

Each party will protect confidential information received for the work and limit its use and disclosure to providing or receiving the service, authorized personnel/providers under confidentiality obligations, and disclosures required by law. Public information, independently developed information and information lawfully obtained without confidentiality restrictions are excluded.

7. Cancellation, termination and handover

To end service, email hello@ihosting.biz from an authorized customer contact. We will confirm the applicable notice, end date and any remaining payment or refund position under your accepted order. Requesting cancellation does not authorize an immediate DNS change or deletion of your site.

If you leave, we provide a full backup and help your next host complete the move, as described on Care. We agree the handover, cutoff and return/deletion schedule with you. You retain your domain and administrator access. Extra work outside the agreed handover scope requires an agreed quote. Your order and processing schedule must record the export window and any remaining backup retention; until that is agreed, these Terms do not create a new automatic deletion deadline.

Either party may end the agreement for a material breach that remains unresolved after written notice and a reasonable opportunity to correct it, or where continued service would be unlawful. Necessary immediate security restrictions are described above. When service ends, hosting access and our authority to perform routine work end, subject to agreed transition, data return/deletion, outstanding obligations and lawful record retention. Confidentiality, applicable ownership, accrued payment obligations and dispute provisions continue as needed.

8. Responsibility and service limits

We will carry out the agreed services with reasonable care and skill. Hosting, backups and security controls reduce risk but cannot guarantee that a site will never fail, lose data or face an attack. Results from redesigns, performance work or SEO audits depend on the site and outside services; we do not promise a particular ranking, revenue or business result unless expressly agreed.

Each party remains responsible for its own acts, omissions and contractual obligations. We are not responsible for a failure caused solely by circumstances outside our reasonable control, but will take reasonable steps within the agreed scope to limit its effect. This does not excuse our own failure to perform the agreed work or override the backup, support and handover commitments in your order.

Any separately negotiated liability limit must be stated in the agreement. Nothing in these Terms excludes fraud, wilful misconduct, liability that cannot lawfully be excluded, or mandatory consumer rights and remedies.

9. Changes, notices and disputes

We identify revisions with a date and version. A material change to an existing agreement requires the notice and agreement required by that contract and applicable law; merely revisiting this website or making an enquiry does not accept new service terms. Operational notices and proposals go to the authorized contacts recorded in your order. Tell us when those details change.

Contact hello@ihosting.biz with a concern so both parties can try to resolve it. Unless a separately agreed provision or mandatory law requires otherwise, the agreement is governed by Georgia law and applicable United States federal law. Each party may seek a remedy in a competent court. A consumer retains the mandatory protections and access to courts provided by the law that applies to them.

If a provision cannot be enforced, the rest of the agreement continues to the extent lawful. Failure to enforce a provision once does not waive it. Any assignment must preserve the other party's existing rights and applicable data-protection obligations. Your accepted order, incorporated documents and agreed amendments form the service agreement.